20 Most Promising Avaya Solution Providers - 2015

Avaya, as a provider of innovative customer and team engagement solutions, plays a crucial role in the current business environment, where effective communication and customer satisfaction is of utmost importance. The heavily distributed workforce today constantly relies on multiple channels and devices for accessing information. Further, the communication within an enterprise is gaining utmost significance. In view of this, success is all about zeroing in on the most apt solution that facilitates any kind of communication and collaboration irrespective of devices used, location or network. The need of the hour is a solution which meets the standards in terms of reliability, usability and has the potential to facilitate exceptional customer experience, strengthen customer loyalty along with bringing down the ownership costs.

For many, the next-gen business communication solutions from Avaya have been the all-time favorite in their initiatives to establish the right strategy between customers and the organization. The communication solutions from Avaya are focused on addressing the most critical requirements of the current business communication arena, and finds applicability in nearly all verticals. To assist CIOs arrive at the most apt Avaya solutions for their organizations, a distinguished panel comprising CEOs, VCs, analysts including the CIOReview editorial board evaluated the top companies plying in the Avaya technology landscape, and shortlisted the ones that are at the forefront of tackling the critical challenges. In this edition of Avaya Special, CIOReview brings to you “20 Most Promising Avaya Solution Providers of 2015’.

Top Avaya Companies

A Business Communications provider that delivers IP connectivity, managed IP services, unified communications and voice services

Converged Communication Systems is a single source provider of cutting edge telecommunications solutions and support services for businesses of all sizes. The company is highly certified in all Avaya, Nortel, Cisco and Shoretel platforms

Provides real-time, innovative solutions and is one of the premier professional services company for UC

Provides a comprehensive and easy-to-use customer experience testing software for contact centers and online channels

KBSL's works involve designing, delivering and supporting integrated business solutions for several leading firms

Provider of technology solutions for telecom, cable, focused on reducing costs, centralizing visibility, and optimizing value

NACR provides UC solutions and services that support business objectives and offer a centralized infrastructure to the clients in partnership with Avaya

ROI Networks is a systems integrator focused on the delivery of business collaboration solutions, VOIP, Contact Center, Networking, Audio, Web and Video Conferencing.

Teletech provides consulting and customer service solutions by specializing on Business Process Outsourcing, Customer Strategy Services, Customer Growth Services, Customer Technology Services and Customer Management Services

A Provider of advanced phone systems that allows merging of different communication modes

Communications provider with extensive experience in Voice, SMS, Email, Fax, Video & Chat communication channels with focus in enhancing ‘agent-service’ & ‘self-service’.

Adtech Global

Adtech Global

A provider of best-in-class services for enterprises to implement Avaya’s applications in the fields of Quality Monitoring, Workforce Management, Encryption, Speech and more

Arrow Systems

Arrow Systems

Arrow Systems is specialised in providing solutions for unified communications, voice and data technologies, contact center and network security

Carousel Industries

Carousel Industries

Carousel Industries designs, delivers and supports technology solutions for unified communications, virtualization, VoIP and visual communications

Communications Products Inc

Communications Products Inc

Communications Products, Inc (CPI) specializes in engineering, implementing, and maintaining advanced business phone systems and contact center solutions

iNEMSOFT

iNEMSOFT

A provider of mission-critical software solutions that integrates seamlessly with Avaya’s systems to bring significant outcome for enterprise’s network investments

Integration Partners

Integration Partners

A Platinum level partner of Avaya, the Company furnishes consultative services across various Avaya portfolio’s including SME Expert, Networking Expert, Contact Center Services Expert, UM Services Expert, and UC Services Expert

IR

IR

Serving efficiently to the Communication Ecosystems, the Company offers proactive performance management software that specializes in Avaya VoIP Monitoring

Strategic Products and Services

Strategic Products and Services

A multi-vendor system integrator for Unified Communications(UC) , managed services and cloud solutions

Synectic Technologies

Synectic Technologies

Provider of Business Management tools to incorporate communications Technology under the certification of Gold Avaya Business Partner, for SMC’S