Avaya Collaborates to Provide Contact Center Solutions for Businesses
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Avaya Collaborates to Provide Contact Center Solutions for Businesses

By CIOReview | Tuesday, February 3, 2015

SANTA CLARA, CA: Avaya, provider of solutions that enable customer and team engagement across multiple channels announces that it is working with Google to provide innovative contact center solutions for businesses.

Avaya’s expertise in customer engagement technologies is now combined with Google’s expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations.

The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent strategies. Customer service agents will be able to access the Avaya contact center agent desktop with Chromebooks through a WebRTC-enabled interface.

The Avaya Agent for Chrome solution eliminates the need to download thick clients on individual agent endpoints, providing significant management efficiencies and a highly cost-effective means to enable fast access to the full suite of technologies needed for real-time responsiveness to customers.