The Englewood, Colorado-based company takes a multichannel approach in improving customer satisfaction to ensure long-term profitability. Leveraging the virtualized capabilities of Avaya’s Industry leading Avaya Aura® Contact Center application suite, TeleTech delivers its ‘TeleTech Technology Cloud.’ This distinct cloud offering enables CIOs, business leaders and customers to drift seamlessly from an on-premise platform to a feature-rich, cloud-based customer experience solution covering all the latest applications. Its pricing model reflects realistic contact center staffing needs and includes all system maintenance, enhancements and updates. “This allows CIOs to focus on their core business drivers while TeleTech cares for the technology and contact center needs of their business by balancing operational and capital expenses,” elucidates Denault.
Moreover, the firm offers a wide selection of customer engagement solutions to optimize clients’ profitability. Starting from customer experience strategy, customer intelligence analytics, multichannel communications, and SaaS-based customer solutions, TeleTech provides an extensive range of consulting, technology, and customer relationship services.
“We partner with enterprise organizations in the design and implementation of customer experience systems to provide faster service interactions”
Through its distinct contribution in the Avaya technology landscape, TeleTech has delivered effective customer experience outcomes through consistent innovation in analytics and the ability to anticipate customer needs. “We adapt to the changing ways in which customers interact with the companies they do business with by adopting the most current technologies,” explains Denault.
In the past 18 months, TeleTech has made great strides towards expansion by enhancing their customer engagement solutions. Consistent with their diversification strategy, TeleTech will continue to invest in technology differentiation, analytics, cloud and digital marketing. “We deploy the best in technology, design and integration to make it easier for every interaction between various enterprise organizations,” concludes Denault.