“With a vision to meet business communications in the right way, we deliver customized solutions that are flexible, cost-effective, with the ability to balance the growing needs of the market,” briefs Lyons. With Avaya, the company provides UC solutions that support business objectives and offer a centralized infrastructure to the clients. The UC’s centralized infrastructure is integrated with the products, applications, and services of the customer, which enhances their productivity. “Our knowledge and experience in multivendor UC integration enables us to work with Avaya to deliver the solutions for a small office to a large enterprise,” adds Lyons.
In addition, “NACR offers Avaya Support Advantage, which provides industry-recognized Avaya services and response times in a choice of simple-to-use, flexible packages, modules, and advanced options,” comments Lyons. The service supports strategies customized to a client’s business. Avaya Support Advantage identifies the system-generated-alarms of the client and resolves them. “This service implements security policy through Avaya Secure Access Link Policy Server to reduce network security risks,” explains Lyons. Also, NACR’s IP Office Managed Services enhance the performance of Avaya’s IP office Solution. NACR offers three levels of services: Silver, Gold and Platinum tiers. IP Office Services Silver Tier provides a connectivity server to facilitate monitoring of IP Office alarms.The Gold tier service monitors incidents and reports it to the client. The third tier, Platinum, incorporates NACR’s management of any software updates in the IP Office updated in Avaya.
For instance, one of NACR’s clients used PBX phones and hosted PBX systems with digital phones attached at all locations to control their communications spread globally.
“NACR offers Avaya Support Advantage which provides industry-recognized Avaya services and response times in a choice of simple-to-use, flexible packages, modules, and advanced options”
“Avaya recognizes not only the strength of solutions, but also the teamwork among our associates, our personalized, focused approach to service, and the numerous ways in which NACR always goes the extra mile to meet our customers’ needs. We are aiming to expand our solutions and offerings with Avaya,” concludes Lyons.